FAQs
How do I pay?
Payment can be made either through my website shop (by selecting an artwork and taking it to checkout) or directly to myself via email/DM communications.
What methods of payment do you accept?
Website payments can be made with debit/credit card.
Direct purchases can be made via bank transfer.
How much is delivery?
Delivery cost is calculated by size/weight of artwork and delivery location. For larger works over 1m the delivery charge includes a specialist fine art shipping service where artworks are professionally packed in bespoke wooden crates for optimum protection.
Please refer to Shipping & Returns page for detailed information
Can I collect my artwork?
Yes. If you are local and wish to collect your artwork from my studio, you can select the option of 'collection' at checkout, or for direct sales please just ask and we can arrange a convenient time for you to collect.
Can I pay by installments?
Yes. I understand that spreading payments may make your purchase more manageable, so for works over £300 I am happy to offer this option. An initial deposit payment is required, followed by 2 or 3 monthly installments. Your painting is shipped upon receipt of the final payment. See Payment Plans for full details.
(UK customers only)
Do you offer discounts?
I don’t routinely offer discounts, however from time to time I may offer them through specific events/launches to my mailing list subscribers. If you would like benefit from these offers, please sign up here.
What does the sales process look like?
Most paintings on my website are available to buy through the shop feature, therefore you can add to basket/go to checkout and purchase from there. Shipping will be added at checkout. You will then receive emails firstly to confirm your order and then to confirm when shipment has taken place (including tracking details).
A similar process will occur if you buy directly through me via email, DM or studio visit. I will send you an invoice with the price + shipping and instructions for payment (usually by BACs). Once payment is received I will organise delivery of your artwork and email you with the relevant shipping information, including tracking number and when to expect your artwork to arrive.
How is the artwork packed?
Your artwork will be carefully and securely packed in layers of protective wrapping - smaller works in boxes and very large works in wooden crates. I use a specialist fine art shipper for packing and sending larger artworks.
When will I receive my artwork?
Delivery times will vary depending on your location. See Shipping & Returns page for more info.
Is the artwork insured during delivery?
Yes. All artwork is fully insured against loss or damage during transit.
Does the artwork come framed?
Most artwork is sold unframed unless otherwise stated, however I can provide framing for an extra cost. Please get in touch info@juliapoulton.com to discuss your requirements prior to purchasing.
Are there any specific hanging instructions?
My canvas paintings come ready to hang with string across the back. Very large canvases may require a couple of strong screws spaced apart. For most other paintings regular picture hooks should suffice.
Do you sign your artworks?
Yes. I always hand sign my paintings on the back and sometimes add my initials in the bottom right front corner.
What is your returns policy?
If you are not happy with your artwork, you may return it within 14 days of receipt. A full refund (minus shipping costs) will be granted if the artwork is returned in it’s original condition. See Shipping & Returns policy for full details on how to process a return.
Do you offer commission?
Yes. If you have a specific size and/or colour palette in mind, I am happy to offer a commissioned piece. Please email me at info@juliapoulton.com and we can discuss your requirements.
Can I view work at your studio?
Yes. I am happy to welcome you to my studio by appointment. Please get in touch info@juliapoulton.com to arrange a suitable time.